About Arbutus Routes

In business since 2003, Arbutus Routes is a full-service bike shop based in Whistler, BC. The extension of our bike shop includes bike guiding and coaching as well as leading adventure travel trips in southwest British Columbia.

Arbutus Routes is dedicated to quality in everything we do from bike rentals and service to personalized adventure trips. We believe that the best moments can be found while riding your bike and exploring this beautiful province. These moments inspire us as we strive to have our guests find their moment on a guided ride or while exploring this dramatic region.

Mason Mashon Photos - Tyax Trip-57_FB copy

 

Our Name

Arbutus {Ahr-byoo-tus} Routes

The Arbutus tree is a stunning evergreen that is native to the coastlines of British Columbia. It is very unique in appearance and can capture your imagination. Our ‘Routes’ and those of the tree are here on the coast of BC and the ‘Routes’ that we explore lead us to inspiring places.

 

Contact:

604-935-7566  ~  info@arbutusroutes.com

Rental release of liability waiver

Rentalwaiver.pdf

Tour release of liability waiver

Tourwaiver.pdf

Booking terms & Conditions

Day Tours + Rentals-

Bike Tours and Coaching as well as Rentals have availability listed on the individual pages through the calendar. If your request is last minute or you don’t see any availability listed on the page please don’t hesitate to call us and we will do our best to accommodate you.

10% Discount for groups of 4 or greater

Cancellation Policy

For cancellations made more than 24 hours before departure time there is no charge. Cancellations made less than 24 hours from departure time will be charged in full.

 

Multi-day Trips-

Our Multi day tours are very popular and advanced planning is necessary. We recommend making your reservation(s) at least 3-5 months in advance. We can accommodate last-minute bookings provided space is available, so please call our office to check. You may reserve your trip by emailing or calling us at 604-935-7566. Please allow at least 10 minutes to complete your application by phone. Mailed or emailed applications are not guaranteed a spot until our office confirms them. Once you have made your reservation, a confirmation packet containing detailed pre-trip planning information will be mailed to you. You will need to fill out and return the Personal Information form(s), Release form(s), and Credit Card Authorization form at least 60 days prior to your trip. The final balance is due 60 days prior to your trip and will be automatically charged to your credit card on file unless we are notified otherwise.

Trip Insurance

We strongly recommend that you purchase “trip cancellation/interruption insurance”. This is a valuable tool that will protect your investment in the case of events such as:

-Unexpected sickness or injury
-Natural Disasters & Terrorism
-Lost Baggage
-Emergency Medical Expense

Multi Day Trip Policies
Payments DEPOSITS: All prices are quoted in Canadian dollars and are subject to change. We accept Visa, MasterCard, American Express, personal checks and cash. A $500.00 per person deposit is required to hold your reservation on any trip. For your protection, it is always better to pay for all your travel arrangements by credit card.

BALANCE DUE: The balance is due 60 days prior to your trip departure date. The balance will be automatically charged to your credit card on file. If you would like to pay the balance on a different credit card, please fill out the credit card authorization form in your trip confirmation packet and mail it back with your personal information form(s), and signed release form(s).

SINGLE SUPPLEMENT: All trip prices are based on double occupancy. Single rooms / tents are available for an additional charge and a limited number are available on each trip. Please see the itinerary sheet of your specific trip for the single supplement price. If you are traveling alone, we can often pair you up with another single traveler. If we are unable to pair you with another traveler, we will split the single supplement room cost with you 50/50.

DISCOUNTS: For group bookings please call our office for further details and pricing specials.

Cancellation Fees

All cancellations must be made in written form via email.

91 or more days prior Full refund
61 to 90 days prior $500.00 per traveler
31 to 60 days prior 50% of trip cost per traveler
0 to 30 days prior 100% of trip cost per traveler
(No refund)
TRANSFERRING TRIPS:
If you want to transfer your trip to another date, the above cancellation fees will apply.

ITINERARY CHANGES
Every attempt will be made to adhere to our scheduled itinerary, however, participants need to acknowledge and willingly accept the possibility of unexpected changes to our route and itinerary. Safety issues, weather or any extenuating circumstances beyond our control may contribute to this possibility. Should these changes affect your post trip travel plans, Arbutus Routes will not be responsible for additional expenses incurred by trip members (non-refundable airline tickets, rental cars, hotel reservations, etc).

TRIP MINIMUMS
Arbutus Routes reserves the right to cancel scheduled trips that do not meet our minimum sign-up requirements (usually 6 guests) set forth to make trips economically feasible to operate. Guests will be notified no less than 45 days prior to their trip if there is a cancellation. In the event of a trip cancellation, the options are 1) Arbutus Routes will provide a full-refund of any monies paid, 2) You may select another trip date at no charge or 3) We can still run the trip at an increased rate based on the number of guests signed up. Arbutus Routes cannot be responsible for additional expenses incurred by trip members as a result of trip cancellations or changes to tour itineraries. The maximum number of guests on most trips is 12.

What is included with the Tour?

Our tour includes;

  • Standard Full-Suspension Trail Bike Rental with Seat Dropper Post.
  • Helmet
  • Size & Suspension Setup
  • Flat pedals or SPD clip ins.
  • Water and Snacks on trail.
  • Full qualified PMBI skills coach.

What should I bring?

We provide most of what is needed on tour, but here’s some suggestions;

  • Credit Card and ID. We’ll need these to confirm the booking.
  • Camera, you don’t want to miss those wildlife and action shots.
  • Sunglasses, particularly if you wear contact lenses.
  • Medication, it could be a strenuous and long ride. Bring any medication that you may need; and please notify your guide before the tour starts of any conditions.
  • Suitable clothing. Click onto the next section!

What should I wear?

If you’re unsure of what to wear, feel free to turn up early to have a browse of our fully stocked bike shop. Here’s a quick list of things to wear;

  • Biking shoes, or flat soled skate/basketball style shoes. Flat shoes work best as they grip to the pedal better than running shoes.
  • Shorts, loose, baggy style shorts give you freedom of movement on the bike. If you choose to wear your lycra or tights, consider putting some shorts over the top. If you happen to take a tumble you don’t want to be showing too much skin!
  • Shirt, Synthetic sports shirts work the best. Cotton shirts tend to hold moisture and can make you colder if you sweat on the ride.
  • Gloves, biking gloves are best. We sell a great range of affordable gloves in store. We do not rent these, as its more of a hygiene issue!
  • Jacket, A light running or waterproof shell works best. Of course this is weather dependent.

Your guide will be on hand to help out with any clothing issues, or to stash that jacket if you don’t want to be carrying it.

What if I'm a single Traveler?

All trip prices are based on double occupancy. If you are traveling alone and specifically request single accommodations, you will be asked to pay the full single supplement of $450.00. If you wish to share accommodations, we will assign you a roommate of the same sex if one is available.

What if I have medical needs?

If you have any physical or psychological medical conditions, it is very important you let us know well before departure by filling in the appropriate spaces in the medical information portion on your personal information form. Trip leaders have the right to deny participation to anyone at any time during the trip if they feel the trip member is mentally or physically incapable of continuing and/or if a trip member’s continued participation jeopardizes the group’s or his/her own safety. Under either of these circumstances, refunds are not given.

All guides carry a basic first aid kit for emergencies. Please be aware that hospital facilities for serious medical problems may at times be a long way away, that a doctor may not always be available, and that evacuation can be prolonged, difficult, and expensive. Your guides do not carry prescription medications, and no refunds are given if you have to leave the trip.

What type of pedals do you have on your bikes?

Our bikes are setup with either a standard flat pedal or Shimano SPD’s. If you have never ridden clipped in before we highly recommend that you use the standard flat pedals. You are also more than welcome to bring your own pedals and our guides will spin them on the bikes. We don’t supply cycling shoes so if you plan on using our Shimano SPD pedals you must have your own shoes that have a compatible cleat

What if I have dietary restrictions or special food requests?

Please let us know if you have any specific dietary needs or requests (i.e. vegetarian, gluten free, allergic to nuts, love hot chocolate, etc.) This information should be included on your Personal Information Form you will receive in your confirmation packet. We encourage you to be specific to what you can eat and what you prefer to eat. In addition, we would love to know if you are having a birthday or anniversary on the trip. We make every effort possible to accommodate these requests.

Arrival & Departure Information

Airfare is not included in the cost of our trips. For air reservations, we recommend you contact the airlines directly, either by phone or the Internet. We recommend your airline flights be scheduled to arrive the day prior to your trip start date and depart the day after your last trip date. Flights can be booked to arrive and depart from Vancouver International Airport (YVR) in Vancouver, British Columbia. Before purchasing your ticket(s), please check with our office first to insure that your trip has the necessary minimum number of participants required to operate. Arbutus Routes cannot be responsible for penalty fees or additional airfare costs as a result of trip cancellations or changes to tour itineraries.

Do you provide drinking water?

Yes. The tap water in the Okanagan is great and we recommend drinking this. Your guides will have lots of water to fill up with during the day and along our rides.

What are the rides like and how do I train for the trip?

While you do not need to be exceptionally fit, you should feel confident in your ability to cycle up to 40 kilometers or 25 miles. The rides are a moderate level and we recommend doing some training before you join us, as your trip will be far more enjoyable if you do not have sore muscles. The best way to prepare for the trip is to start moderate training with hiking and walking a few months before departure. Cycling uses specific muscles that are utilized differently than when running. We recommend that you take moderate bike rides wearing the clothing you plan to take on the trip with you. One piece of clothing that we highly recommend for comfort is a proper pair of cycling shorts as they will make the biggest difference. We don’t use gel seat covers as we have found them to cause more discomfort and highly recommend a quality pair or two of cycling shorts. As always, you should consult with your physician before commencing with any new workout program

What form of money should I travel with?

Cash, Credit and ATM Cards are accepted at the establishments we will be visiting. You will also have access to bank machines as we drive through different towns along the way. For cash please bring Canadian Dollars

Tipping?

Guests often ask us for guidelines on tipping their guides. The guides appreciate gratuities and divide them equally. Arbutus Routes prides itself on our outstanding crew and they are there to meet all your expectations. If you feel the service provided has been outstanding, the standard gratuity is 15% of the trip price. Tipping is at your discretion and this information is provided only as a suggestion

What should I pack?

Although daytime temperatures are normally in the 70’s and 80’s (F), the mornings and evenings can be brisk. A lightweight jacket can be nice to start your rides in the morning or even a light fleece. All meals are casual dress so pack what you are comfortable with

Please keep in mind when choosing your luggage that there is limited space in the Van should we have a full trip. Try to pack as light as possible and take only the essentials. Excess baggage can be a burden to you and to your guides. We recommend packing in a soft sided bag as they are more flexible with the space they require.

The following is a list of items you must include in your packing:

 

CLOTHING

  • 2-3 pair of shorts
  • 2-3 pair of pants
  • Active socks for the rides + casual socks
  • 3 or more Shirts
  • Fleece or light jacket for evenings
  • Undergarments
  • Rain jacket
  • Hat – Sun protection
  • Underwear
  • Bathing suit for the pools/spas
  • Cycling Shoes or athletic shoes
  • Casual Shoes for non-hiking times
  • Padded Cycling Shorts

 

GEAR

  • Sunglasses
  • Day-pack (great for change of clothes after ride)
  • Suitcase or duffel bag (preferably soft sided)
  • Camera, film, batteries, memory cards & chargers
  • Watch
  • Sunscreen
  • Lip Balm
  • Bike accessories (optional and personal)
  • Personal Bike pedals (optional)

PERSONAL

  • Personal toiletries
  • Personal first aid or medications
  • Wet-wipes (optional)
  • Book or reading material
  • Photo ID or Passport
  • Cash for souvenirs
  • Cash for gratuities

 

Do I need a daypack to bike with?

NO. All of our rides are vehicle supported so you won’t need to carry any additional gear on your back. You are more than welcome to ride with a Hydration Pack if you prefer or any other carrier for the bikes. We keep the bikes as light as possible and avoid paniers or other racks and let the van support do the work so you can do less on the rides.

Should I bring my own snacks?

Plenty of food and snacks will be available to you at all times during the trip. However, you are welcome to bring snacks that you prefer. We eat very well on the trips so you won’t go hungry

Work for Arbutus Routes

We’re always on the lookout for talented staff.

Current Positions

Arbutus Routes is a unique operation in Whistler. We believe that riding bikes and exploring our beautiful province can bring greater happiness. Our passion for bikes and adventure is expressed through our bike shop and on the trail guiding where we connect people through personalized outdoor experiences and fabulous customer service.
If you share the same passions as us we want to hear from you.

Bike Mechanic – Full time

Arbutus Routes bike shop is hiring for a full-time bike mechanic. Applicant should be experienced working in a retail workshop, and be comfortable repairing all aspects of trail and downhill bikes. You will be responsible for the service and repair of guests bikes along with maintenance of our high-performance rental fleet. We offer competitive compensation and industry perks.

Successful candidates should be efficient and experienced with brake bleeding, wheel builds and suspension servicing. Road & Tri experience an asset. Applicants must have a valid work visa and current accomodation.

If you are interested please apply via email to shaun[at]arbutusroutes.com