This policy covers all retail items bought from Arbutus Routes. For information on reservations, tours and rental bookings; refer to our Booking policy. Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your […]
TERMS OF SERVICE —- OVERVIEW This website is operated by Arbutus Routes. Throughout the site, the terms “we”, “us” and “our” refer to Arbutus Routes. Arbutus Routes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices […]
PRIVACY STATEMENT SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet […]
The following Booking policy applies to ALL rentals and tours that we host; regardless of the method of booking. Booking Methods Rentals and Tours are bookable either online, over the phone or in-store. All rates remain the same regardless of how the product is booked. All bookings require a 20% Deposit to hold the reservation, […]
We take pride in having the best guides in the business. Our experienced guides on staff have advanced training such as IMIC and PMBI Bike coaching, Wilderness First Aid, Swift Water Rescue, Leave No Trace training, Eco Tourism and National Outdoor Leadership degrees. Guide teams are chosen for their ability to work together and are at your service for the duration of the trip. They will be eager to answer questions, solve any problems and keep your adventure fun and worry free!